Call me back

Our process from offer to tenancy commencement

 

Once an offer is received we will:

Verbally Submit the Offer to You

Initially we will call you with details of the offer including an outline of the prospective tenant’s employment situation and any requests they have made.

Provide Written Details of all Offers Received

This is so that you have a written record of who offered, when the offer was made, how much the offer was for and the circumstances of the prospective tenant.

Negotiate on your Behalf

One of our key roles is to negotiate the very best rent on your behalf together with any other terms or conditions you may wish to impose.

 

When you accept an offer we will:

Confirm Everything in Writing

We will write to you confirming details of the tenant, the rental agreed and any special terms and conditions agreed.

Conduct Thorough Referencing

This is one of the most important parts of the letting process and an area that we place great emphasis on. Vetting the tenant to ensure they are of good calibre and can afford to pay the rent is paramount. Our referencing is completed by Maras who are experts in this field carrying out a comprehensive two stage check on the prospective tenants:

Credit Check: An interrogation of the credit data on the applicants including details of any County Court Judgments, Bankruptcy orders and other Insolvency actions. This information is assessed and a credit score provided indicating a simple pass or fail conclusion.

Additional References: The key here is ensuring that your applicants have the means to pay their rent. This may be from an employer, from a pension provider or if self-employed, from an accountant. Maras ensure that they speak to the right people to make the correct assessment. If your applicant is currently a tenant Maras will also obtain a reference from their current landlord or from the agent managing that property. On occasions Maras may recommend a guarantor and having sought your approval the guarantor will be similarly referenced.

With Maras being part of the Towergate Underwriting Group, they offer a range of rent guarantee products (premium payable if you wish to take up this option). You therefore have peace of mind that an insurer is prepared to insure you on the basis of the checks they have carried out on your behalf.

Conduct ‘Right To Rent’ Checks

We will check that your prospective tenants have the correct legal documents to satisfy the requirements of the Immigration Act 2014.

 

Once referencing has been completed and approved we will

 

 

Let Only

Managed

Prepare an Inventory of Contents and Schedule of Condition at the start of the tenancy

Additional Cost

Additional Cost

Arrange for a gas safety check to be carried out (legal requirement) with a suitably qualified engineer

Additional Cost

Additional Cost

Provide your tenants with a ‘How To Rent’ guide (legal requirement)

Tick

Tick

Prepare a legally compliant Assured Shorthold Tenancy Agreement (or other form of tenancy if appropriate)

Tick

Tick

Arrange for all tenants to visit our offices to sign the paperwork and execute the tenancy agreement

Tick

Tick

Collect the first month’s rent

Tick

Tick

Provide bank details for all future rental payments

Tick

Tick 

Take a deposit (usually equivalent to one and a half month’s rent) & pass to you for registration with a relevant deposit protection scheme

Tick

 

Take a deposit (usually equivalent to one and a half month’s rent)and register it with the Tenancy Deposit Scheme

 

Tick

Provide your tenants with the gas safety certificate (legal requirement)

Tick

Tick

Provide your tenants with a copy of the Energy Performance Certificate (legal requirement)

Tick

Tick

Notify the local authority, electricity, gas and water companies (as appropriate) of the change of occupancy of the property and provide meter readings

Tick

Tick

Provide your tenants with landlord contact details for maintenance

Tick

 

Release keys

Tick

Tick

Collect the rent

 

Tick

Pay the rent into your bank account

 

Tick

Arrange for general maintenance of the property where it is your responsibility

 

Tick

Provide quarterly detailed statements of income and expenditure to you

 

Tick

Inspect the property periodically

 

Tick

Inform you of any breaches of the tenancy agreement and attempt to resolve the situation

 

Tick

Serve all relevant statutory notices at the end of the tenancy if required

 

Tick

Check the tenant out (including agreeing hand back arrangements; checking the property in accordance with the inventory; negotiating any disbursement of the security deposit; returning the deposit as agreed; remitting any disputed amount to the deposit scheme for adjudication; unregistering the deposit; instructing contractors, obtaining quotes, organising repairs/replacement/cost of any broken or missing items.)

 

Additional Cost

Draw up and execute further tenancy agreements with the same tenant

 Additional Cost

Additional Cost

 

Book a free lettings valuation

"Ben has been very professional always returning phone calls and finding out any information I have asked about as well as chasing the vendors and liaising with both sets of solicitors. I would highly recommend Whitley's Estate Agents if you are thinking of buying or selling a property"
Sara B on 15th July 2015 (via raterAgent.co.uk)