Our process from offer to tenancy commencement


Once an offer is received we will:

Verbally Submit  Verbally Submit the Offer to You

Initially we will call you with details of the offer including an outline of the prospective tenant’s employment situation and any requests they have made.

Written Details  Provide Written Details of all Offers Received

This is so that you have a written record of who offered, when the offer was made, how much the offer was for and the circumstances of the prospective tenant.

Negotiate  Negotiate on your Behalf

One of our key roles is to negotiate the very best rent on your behalf together with any other terms or conditions you may wish to include.


When you accept an offer, we will:

Confirm in Writing  Confirm Everything in Writing

We will write to you confirming details of the tenant, the rent agreed and any special terms and conditions agreed.

Referencing  Conduct Thorough Referencing

This is one of the most important parts of the letting process and an area that we place great emphasis on. Vetting the tenant to ensure they are of good calibre and can afford to pay the rent is paramount. Our referencing is completed by The Lettings Hub to provide an in-depth view on prospective tenants and guarantors.

The Lettings Hub referencing includes:

  • Credit checks which look at all the credit data available on your prospective tenant, including an address search and identity check, details of County Court Judgements, bankruptcy orders, etc.
  • A full reference, including contacting employers or accountants to make sure the tenant will be able to afford the rent, and current landlords or agents about their rental history.

Right to Rent checks  Conduct 'Right-to-Rent' Checks

We will check that your prospective tenants have the correct legal documents to satisfy the requirements of the Immigration Act 2014.


Once referencing has been completed and approved we will:

Let Only Rent Collection Managed
Arrange for an inventory of the contents and condition of the property to be prepared Additional Cost Additional Cost Additional Cost
Arrange for a gas safety check to be carried out (legal requirement) with a suitably qualified engineer Additional Cost Additional Cost Additional Cost
Provide your tenant with the current government ‘How To Rent’ guide, energy performance certificate, electrical installation condition report and gas safety record for the property (all legal requirements)
Prepare a legally compliant tenancy agreement Additional Cost Additional Cost Additional Cost
Arrange for your tenant to sign the agreement
Collect the first month’s rent
Provide your tenant with bank details for all future rental payments
Arrange for a deposit (five weeks’ rent legally permitted) to be paid direct into your bank account for registration with a deposit protection scheme
Take a deposit (five weeks’ rent legally permitted) and register it with the Tenancy Deposit Scheme
Notify the local authority, electricity, gas and water companies (as appropriate) of the change of occupancy of the property and provide meter readings
Provide your tenant with landlord contact details for maintenance
Release keys
Collect the rent
Pay the rent into your bank account
Arrange for general maintenance of the property where it is your responsibility
Provide statements of income and expenditure to you
Inspect the property periodically
Inform you of any breaches of the tenancy agreement and attempt to resolve the situation
Serve all relevant statutory notices at the end of the tenancy if required
Check the tenant out (including agreeing hand back arrangements; checking the property in accordance with the inventory; negotiating any disbursement of the security deposit; returning the deposit as agreed; remitting any disputed amount to the deposit scheme for adjudication; unregistering the deposit; instructing contractors, obtaining quotes, organising repairs/replacement/cost of any broken or missing items.) Additional Cost
Draw up and execute further tenancy agreements with the same tenant Additional Cost Additional Cost Additional Cost