Our process from offer to completion


Once you have accepted an offer the work really starts. Here's a step by step breakdown of what we will do for you:

Once an offer is submitted we will:

Verbally Submit the Offer  Verbally Submit the Offer to You

Initially we will call you with details of the offer including an outline of the prospective buyer’s ability to purchase.

Negotiate  Negotiate on Your Behalf

One of our key responsibilities is to negotiate the very best price on your behalf, together with any other terms or conditions that you may wish to impose.

Written details of offers  Provide Written Details of all Offers Received

This is so that you have a written record of who offered, when the offer was made, how much the offer was for and the circumstances of the prospective purchaser.

Check  Thoroughly Check the Credibility of the Offer

We conduct due diligence to substantiate all offers by investigating a prospective purchaser’s funding arrangements and ability to proceed. Should the buyer be in a chain, we will check progress to ensure it is satisfactory. We will then report to you with our findings, offer our advice, and take instructions as to how you wish to proceed.

When you accept an offer we will:

Confirm  Confirm Everything in Writing

A comprehensive memorandum of sale will be issued to you the seller, as well as to the prospective purchaser and the respective solicitors in a timely fashion. This will include details of any special terms or conditions agreed during the negotiations. The memorandum ensures solicitors promptly begin the conveyancing process.

Progress your Sale  Progress Your Sale

This is an essential part of the service that we offer. Having agreed a sale, it is vital that the sale is kept on track. We do this by maintaining regular contact with the solicitors and monitoring the chain (if applicable) to ensure satisfactory progress and milestones are achieved within timescales expected. You will receive regular reports by e-mail and telephone depending upon your preference.

Milestones  Milestones We Will Monitor Once an Offer is Accepted

  • Solicitors are engaged by both vendor and purchaser
  • Contracts issued by vendor’s solicitor
  • Contract received by purchaser’s solicitor
  • Preliminary enquiries raised by purchaser’s solicitor
  • Local searches applied for by purchaser’s solicitor
  • Mortgage application (if required) is submitted to the lender by the purchaser
  • Mortgage valuation/survey is arranged (if required)*
  • Survey report issued to buyer (if applicable)
  • Mortgage offer issued (if required)
  • Results of local searches received by purchaser’s solicitor
  • Additional enquiries raised by purchaser’s solicitor
  • Purchaser’s solicitor has reported to buyer
  • Contract together with all relevant documents issued to buyer are signed in readiness for exchange
  • Purchaser’s solicitor has requested deposit funds in readiness for exchange
  • Negotiate completion dates with all parties

* Depending on the age and condition of your property the survey may advise remedial works such as damp, electrical upgrading, roof repairs etc. R Whitley & Co will help facilitate any investigation required and will arrange for tradesmen to provide quotations accordingly. We will then be in an informed position to suggest a way forward and negotiate on your behalf in
order to draw the matter to a conclusion (i.e. exchange of contracts).

Once contracts are exchanged we will:

Advise of Exchange  Advise All Parties of Exchange

...and agree arrangements for the handover of keys on the day of completion.

Manage the Handover of Keys  Manage the Handover of Keys

...from you to the purchaser on the day of completion.


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