Our process from offer to completion


Once an Offer is Submitted we will:

Verbally Submit the Offer to You

Initially we wil call you with details of the offer including an outline of the prospective buyer’s ability to purchase.

Provide Written Details of all Offers Received

This is so that you have a written record of who offered, when the offer was made, how much the offer was for and the circumstances of the prospective purchaser.

Negotiate on your Behalf

One of our key roles is to negotiate the very best price on your behalf together with any other terms or conditions you may wish to impose.

Thoroughly Check the Credibility of the Offer

We conduct due diligence to substantiate all offers by investigating a prospective purchaser’s funding arrangements and ability to proceed. Should the buyer be in a chain we will check progress to ensure it is satisfactory. We will then report to you with our findings, offer our advice,  and take instructions as to how you wish to proceed.


When you accept an offer we will:

Confirm Everything in Writing

A comprehensive memorandum of sale will be issued to you the seller, as well as to the prospective purchaser and the respective solicitors in a timely fashion, which will include details of any special terms or conditions agreed during the negotiations. The memorandum ensures solicitors promptly begin the conveyancing process.

Progress your Sale

This is an essential part of the service that we offer. Having agreed a sale it is vital that the sale is kept on track. We do this by maintaining regular contact with the solicitors and monitoring the chain (if applicable) to ensure satisfactory progress and milestones are achieved within timescales expected. You will receive regular reports by e-mail and telephone depending upon your preference.


Once contracts are exchanged we will:

Advise all Parties of  Exchange

...and agree arrangements for the handover of keys on the day of completion.

Manage the Handover of Keys

...from you to the purchaser on the day of completion.


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"The professional manner in which our sale was handled was brilliant. Our sale was extremely quick, and although further up the chain there were difficulties th staff at Whitleys were extremely helpful, ans constantly stayed in contact. Fantastic agents and i wouldn't think twice about using them again"
Kelly K on 11th June 2015 (via raterAgent.co.uk)